Question 1

What makes Moise different from other baby care brands?

Accepted Answer

Moise is created by parents, for parents. We know how important trust is when it comes to your baby. That's why we combine premium quality with accessible prices. Products that are gentle and safe in everyday life. Everything we make is designed to take the pressure off parents and to care for babies comfortably.

Question 2

Can I try Moise first before taking out a subscription?

Accepted Answer

Yes. You can also buy all Moise products individually, without a subscription. There's also the Baby Moise Gift Box: a complete set with all of our care products, perfect for getting to know Moise before you decide to start a subscription. That way you can take your time discovering what suits you best.

Question 3

Do Moise products contain fragrance or irritating substances?

Accepted Answer

Moise uses only mild, carefully chosen ingredients that are suitable for sensitive baby skin. Our products contain no harsh or unnecessary additives. Any fragrances are subtle and specially tailored to baby care, so they feel pleasant without stressing the skin.

Question 4

Are Moise products safe for newborns and sensitive skin?

Accepted Answer

Yes. All Moise products are dermatologically tested and developed with gentle, skin-friendly formulas. They are suitable for newborns and babies with sensitive skin. Safety and gentleness always come first in every choice we make.

Question 5

Are Moise products suitable for (early-stage) diaper rash or eczema-prone skin?

Accepted Answer

Absolutely. Moise products are designed to support, protect and soothe the skin. The mild formulas help strengthen the skin barrier and reduce irritation. That makes them suitable for babies who experience redness or have eczema-prone skin.

Question 6

What does it cost to have my order delivered to my home?

Accepted Answer

Shipping costs are €6.75. When you order for €80 or more, we cover the shipping costs and your order is delivered to your home for free.

Question 7

How quickly is my order delivered?

Accepted Answer

Order today and it arrives tomorrow. We make sure your order is processed and shipped as quickly as possible, so you never have to wait long for what you need.

Question 8

Can I track my order once it has been shipped?

Accepted Answer

Of course. As soon as your package is ready for shipping, you automatically receive a track & trace link. That way you know exactly where your order is and when you can expect it.

Question 9

Which countries does Moise ship to?

Accepted Answer

Moise delivers throughout Europe. Wherever you are, we make sure our products reach you safely and carefully.

Question 10

How exactly does a Moise subscription work?

Accepted Answer

With a Moise subscription you automatically receive the care products your baby needs, right when you need them. You set up a subscription for one or more little ones and decide for yourself which products you want to receive. With our Moise Quiz we help you calculate the ideal diaper package based on age, usage and needs. We take care of the rest, so you no longer have to think about a thing.

Question 11

Can I pause my subscription temporarily?

Accepted Answer

Yes, anytime. Sometimes you have enough stock at home for a while or the rhythm runs differently than expected. In your account you can easily pause your subscription whenever you want. No questions, no obligations. As soon as you're ready again, you switch it back on just as easily.

Question 12

Can I add or remove products within my subscription?

Accepted Answer

Yes. Your subscription is flexible and fully adjustable. You can add, remove or swap products whenever your routine changes. Need something extra for a while or using a product less often? Then you simply adjust it yourself in your account.

Question 13

Can I cancel my subscription and when does that take effect?

Accepted Answer

You can cancel your subscription at any time. The cancellation takes effect before the next delivery is processed, so you never receive products unnecessarily. No fine print, no notice period. You stay in control, we take care of the convenience.

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